BYTOO Ltd. is committed to protecting and respecting your privacy rights.
This Privacy Policy, which applies whether you use our website www.bytoo.uk and the BYTOO mobile application, or contact us by telephone or email, provides you with information about:
What personal data we collect;
How we use that personal data;
Disclosures of your personal data to third parties; and
The legal bases on which we rely on to process your personal data.
For the purposes of this Privacy Policy, both the website and application shall be referred to as the “Platform”.
You do not need to take any action as a result of this Privacy Policy, but you may have certain legal rights as described below.
It is important that you carefully review this Privacy Policy in conjunction with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.
This Platform is not intended for children and we do not knowingly collect or solicit data relating to children.
Important information and who we are
Who we are
BYTOO Ltd. (referred to in this Privacy Policy as “BYTOO”, “we”, “us” and “our”) is the “data controller” of your personal data. In simple terms, this means that we: (i) “control” your personal data, including making sure that it is kept secure; and (ii) make certain decisions on how to use and protect your personal data, but only to the extent that we have informed you about the use or are otherwise permitted by law.
How to contact us or make complaints
If you have any concerns or questions regarding our use of your personal data (including any requests to exercise your legal rights) or this Privacy Policy please contact customerservice@bytoo.uk
Full contact details:
112 Sanderson Villas,
Gateshead,
United Kingdom,
NE8 3DD
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk/). We always appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to this privacy policy and your personal data
This Privacy Policy is regularly reviewed and was last updated on 31st January 2024. We may amend or update our Privacy Policy from time to time.
It is important that the personal data we hold about you is accurate and up-to-date. Please keep us informed if your personal data changes during your relationship with us.
The personal data we collect about you
The types of personal data we collect, use and store about you will depend on the product or service you have requested from us and/or the nature of your interaction with us. When using the Platform, we collect and process the following types of personal data:
a) your name, phone number, email address and credit/debit card details;
b) personal, device and business contact information (such as your email address, mobile number and IP address);
c) login and account information (including mobile number and unique user ID);;
d) location data (including the location, date and time a power bank is rented and returned and places and preferences that you submit);
e) payment or credit card information;
f) technical information (including the type of mobile device you use, a unique device identifier (for example, your device’s IMEI number, the MAC address of the device’s wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use and time zone setting);
g) your communication and marketing preferences;
h) your interests, preferences, feedback and survey responses;
i) other personal data that you submit to us, such as information you provide to register for email alerts or correspond with us in relation to inquiries; and
j) other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).
The Platform is not intended for children and we do not knowingly collect or solicit personal data from anyone under the age of 16.
We do not collect any special category personal data about you (this includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How we obtain your personal data
Information you provide to us
We collect information about you directly that you provide to us via the Platform in online forms and conversations and in other correspondence (including via email and telephone).
Information we get from other sources
We will automatically collect data from you accessing the services via the Platform (including if you register as a user of the Platform, subscribe to any service or upload or submit any material via the Platform). This information includes information relating to your device, as well as location information (if you have permitted us to collect such information). We use it to optimise our network, as well as keep you informed, such as with notifications to remind you to return a rental, or when your power bank’s running low and you’re near a BYTOO station.
We are also working closely with and may receive information about you from third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies. We also collect personal data from publicly available sources.
In connection with an employment inquiry, we collect data from third parties regarding your work authorisation status, education history, employment history and professional designations, and other information about your qualifications.
We may combine personal data that you provide to us with information that we collect from, or about you, in some circumstances. This will include information collected in an online or offline context.
How we use your personal data
We will use your personal data for the following purposes, and pursuant to the corresponding legal bases:
1. To enter into, and perform, contracts with you that you have requested, including sending you welcome and periodic emails that provide details on how to use our service and the mobile application and regarding the administration of your account (e.g., updating payment card details); building a profile of your preferences so that we can ensure our services are provided when you need them; processing payments for the services we provide; and processing payment of fees to use the power banks.
a) Performance of a contract with you
2. To track your pickup and drop off locations and where the nearest power banks to you are.
a) Performance of a contract with you
b) Necessary for our legitimate interests (to track the power banks that we own).
3. To manage our relationship with you, including notifying you about changes to our terms or this privacy policy and asking you to leave a review or take a survey.
a) Performance of a contract with you
b) Necessary to comply with a legal obligation.
c) Necessary for our legitimate interests (to study how customers use and rate our products and services, to develop them and our business).
4. To improve the Platform and products and services that we offer, including recognising when there is a higher demand for our services; tailoring our Platform to the needs of all users; recommending options that match any stated preferences; and notifying you about changes to our services.
a) Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).
5. To enable us to manage customer service interactions with you.
a) Necessary for our legitimate interests (to understand how our customers use our products and services and improve our business).
6. To keep a record of your relationship and purchase history with us.
a) Necessary for our legitimate interests.
7. To verify your identity and to identify and prevent fraudulent transactions.
a) Necessary to comply with a legal obligation.
b) Necessary for our legitimate interests.
Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.
No automated decision making, including profiling, is used when processing your personal data.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
You will receive marketing communications from us if you have requested information from us or purchased products or services from us, or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have expressly consented to receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside BYTOO for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by contacting us at customerservice@bytoo.uk
Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product or service purchase, product or service experience or other transactions (which we will continue to process in order to perform a contract with you or as a result of our regulatory or legal obligations).
Who we share your personal data with
We will disclose your personal data with third parties if required to do so by law or regulation.
We will also share your personal information with the parties set out below for the purposes set out in this Privacy Policy:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Your legal rights
Access: You have the right to ask for a copy of the personal data that BYTOO holds about you free of charge, however we may charge a ‘reasonable fee’ if we think that your request is excessive, to help us cover the costs of locating the information you have requested. We will respond to your request as soon as possible and (save for in certain circumstances) within one month.
Correction: If there are any inaccuracies in the information we hold about you, please contact us and we will correct them.
Deletion: If you think that we should not be holding or processing your personal data any more, you may request that we delete it. Please note that this may not always be possible due to legal obligations.
Restrictions on use: You may request that we stop processing your personal data (other than storing it), if: (i) you contest the accuracy of it (unless the accuracy is verified); (ii) you believe the processing is against the law; (iii) you believe that we no longer need your personal data for the purposes for which it was collected, but you still need your data to establish or defend a legal claim; or (iv) you object to the processing and we are verifying whether our legitimate grounds to process your personal data, override your own rights.
Object: You have the right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request the transfer: If you wish to transfer your personal data to another organisation (and certain conditions are satisfied), you may ask us to do so, and we will send it directly if we have the technical means. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdrawal of consent: If you previously gave us your consent to allow us to process your personal data for a particular purpose, but you no longer wish to consent to us doing so, you can contact us to let us know that you withdraw that consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Cookies
Our website uses cookies. A cookie is a small file of letters and numbers stored by computer after being sent to your computer when you visit a website. Whenever you visit the same website again, the information stored in the cookie can be retrieved to notify the website of your previous activity. We use cookies to facilitate website navigation, maintain quality of online service, provide additional security, allow the customisation of your access to the website and remember you when you return to the website.
A cookie cannot give us access to your computer or to information beyond what you provide us and we don’t store personally identifiable information such as your name or address in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the website. If you don’t wish to enable cookies, you’ll still be able to browse the website and use it for research purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off/on certain cookies. You do this through your web browser settings. Each browser is different, so look at your browser Help menu to learn the correct way to modify your cookie settings.
When you visit our website you may notice some cookies that aren’t related to BYTOO. If you go on to a web page that contains embedded content you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
International Transfers
Many of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Data Retention
How long will you use my personal data for?
Glossary
“Children” means anyone under the age of 18.
“External Third Parties”
means any of the following, as well as other third parties such as market researchers and fraud prevention agencies:
“Personal data”
means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (‘anonymous data’).
“Legitimate interest”
means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
“Performance of a contract”
means processing your personal data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
“Comply with a legal or regulatory obligation”
means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
BYTOO有限公司承诺保护并尊重您的隐私权。
无论您是使用我们的网站 www.bytoo.uk 和 BYTOO 移动应用程序，还是通过电话或电子邮件联系我们，本隐私政策都将为您提供相关信息：
我们收集哪些个人数据；
我们如何使用这些个人数据；
向第三方披露您的个人数据；以及
我们处理您的个人数据所依据的法律基础。
在本隐私政策中，网站和应用程序均称为 "平台"。
您无需根据本隐私政策采取任何行动，但您可能拥有下文所述的某些法律权利。
当我们收集或处理您的个人数据时，您必须仔细阅读本隐私政策以及我们可能在特定场合提供的任何其他隐私声明或公平处理声明，以便您充分了解我们如何以及为何使用您的数据。本隐私政策是对其他通知的补充，无意凌驾于其他通知之上。
本平台并非面向儿童，我们不会有意收集或索取与儿童有关的数据。
重要信息和我们是谁
我们是谁
BYTOO有限公司(BYTOO有限公司（在本隐私政策中称为 "BYTOO"、"我们"、"我们的"）是您个人数据的 "数据控制者"。简单地说，这意味着我们(i) "控制 "您的个人数据，包括确保其安全；以及 (ii) 就如何使用和保护您的个人数据做出某些决定，但仅限于我们已告知您的使用情况或法律允许的范围内。
如何联系我们或投诉
如果您对我们使用您的个人数据（包括要求行使您的法律权利）或本隐私政策有任何疑虑或问题，请联系 customerservice@bytoo.uk。
详细联系方式
112 桑德森别墅
盖茨黑德
联合王国、
NE8 3DD
您有权随时向英国数据保护问题监管机构信息专员办公室 (ICO) 投诉 (www.ico.org.uk/)。在您向 ICO 投诉之前，我们希望有机会解决您的疑虑，因此请第一时间联系我们。
本隐私政策和您的个人数据的变更
本隐私政策会定期审查，最近一次更新是在 2024 年 1 月 31 日。我们可能会不时修改或更新我们的隐私政策。
我们所掌握的关于您的个人数据必须准确无误并及时更新。如果您的个人数据在与我们的合作期间发生变化，请及时通知我们。
我们收集的关于您的个人数据
我们收集、使用和存储的个人数据类型取决于您向我们请求的产品或服务和/或您与我们互动的性质。使用平台时，我们会收集和处理以下类型的个人数据：
a) 您的姓名、电话号码、电子邮件地址和信用卡/借记卡详细信息；
b) 个人、设备和企业联系信息（如您的电子邮件地址、手机号码和 IP 地址）；
c) 登录和账户信息（包括手机号码和唯一的用户 ID）
d) 位置数据（包括租赁和归还电源箱的位置、日期和时间，以及您提交的地点和偏好）；
e) 付款或信用卡信息；
f) 技术信息（包括您使用的移动设备类型、唯一的设备标识符（例如，您设备的 IMEI 号码、设备无线网络接口的 MAC 地址或设备使用的移动电话号码）、移动网络信息、您的移动操作系统、您使用的移动浏览器类型和时区设置）；
g) 您的通信和营销偏好；
h) 您的兴趣、偏好、反馈和调查回复；
i) 您提交给我们的其他个人数据，例如您在注册电子邮件提醒或与我们通信进行咨询时提供的信息；以及 ii) 您在注册电子邮件提醒或与我们通信进行咨询时提供的信息。
j) 其他可公开获得的个人数据，包括您通过公共平台（如 Twitter feed 或 Facebook 公共页面）共享的任何数据。
本平台并非面向儿童，我们不会有意收集或索取任何 16 岁以下人士的个人数据。
我们不会收集您的任何特殊类别个人数据（包括种族或民族、宗教或哲学信仰、性生活、性取向、政治观点、工会会员身份、健康信息以及基因和生物识别数据）。我们也不收集任何有关刑事定罪和违法行为的信息。
我们如何获取您的个人数据
您向我们提供的信息
我们直接收集您通过平台在在线表格和对话以及其他通信（包括电子邮件和电话）中提供给我们的信息。
我们从其他来源获得的信息
我们将自动收集您通过平台访问服务的数据（包括您注册成为平台用户、订阅任何服务或通过平台上传或提交任何材料）。这些信息包括与您的设备有关的信息以及位置信息（如果您允许我们收集此类信息）。我们使用这些信息来优化我们的网络，并让您了解相关信息，例如提醒您归还租赁物的通知，或当您的电池电量不足而您又靠近 BYTOO 站点时的通知。
我们还与第三方（包括业务合作伙伴、技术、支付和交付服务分包商、广告网络、分析提供商、搜索信息提供商和信用咨询机构等）密切合作，并可能从这些第三方收到有关您的信息。我们还从公开渠道收集个人数据。
在进行就业咨询时，我们会从第三方收集有关您的工作许可状态、教育经历、工作经历和专业称号的数据，以及有关您资格的其他信息。
在某些情况下，我们可能会将您提供给我们的个人数据与我们从您那里收集的信息或关于您的信息结合起来。这包括在线或离线收集的信息。
我们如何使用您的个人数据
我们将根据相应的法律依据，将您的个人数据用于以下目的：
1.与您签订并履行您所要求的合同，包括向您发送欢迎邮件和定期邮件，详细介绍如何使用我们的服务和移动应用程序，以及您的账户管理（如更新支付卡详细信息）；建立您的偏好档案，以确保在您需要时提供我们的服务；处理我们所提供服务的付款；以及处理使用动力银行的费用支付。
a) 履行与您签订的合同
2.跟踪您的取货和送货地点，以及离您最近的电源箱位置。
a) 履行与您签订的合同
b) 出于我们的合法利益（跟踪我们拥有的电源箱）。
3.管理我们与您的关系，包括通知您有关我们条款或本隐私政策的变更，以及要求您留下评论或进行调查。
a) 履行与您签订的合同
b) 履行法律义务所必需。
c) 出于我们的合法利益（研究客户如何使用和评价我们的产品和服务，以发展产品和服务以及我们的业务）。
4.改进平台以及我们提供的产品和服务，包括识别何时对我们的服务有更高的需求；根据所有用户的需求定制我们的平台；推荐符合任何既定偏好的选项；以及通知您我们服务的变更。
a) 出于我们的合法利益（研究客户如何使用我们的产品/服务、开发产品/服务、发展我们的业务以及为我们的营销策略提供信息）。
5.使我们能够管理与您的客户服务互动。
a) 出于我们的合法利益（了解客户如何使用我们的产品和服务并改进我们的业务）。
6.记录您与我们的关系和购买记录。
a) 出于我们的合法利益。
7.核实您的身份，识别并防止欺诈性交易。
a) 履行法律义务所必需。
b) 出于我们的合法利益。
请注意，根据我们使用您的数据的具体目的，我们处理您的个人数据的合法依据可能不止一个。
在处理您的个人数据时，不会使用自动决策，包括貌相。
市场营销
我们努力为您提供有关某些个人数据使用的选择，尤其是在营销和广告方面。
如果您向我们索取信息或购买了我们的产品或服务，或者您在参加比赛或注册促销活动时向我们提供了您的详细信息，并且在每种情况下，您都明确同意接收我们的营销信息，那么您就会收到我们的营销信息。
在我们出于营销目的与 BYTOO 以外的任何公司共享您的个人数据之前，我们会先征得您的明确同意。
您可以随时通过 customerservice@bytoo.uk 联系我们，要求我们或第三方停止向您发送营销信息。
当您选择不接收这些营销信息时，这不适用于因购买产品或服务、产品或服务体验或其他交易而提供给我们的个人数据（我们将继续处理这些数据，以便履行与您的合同或履行我们的监管或法律义务）。
我们与谁共享您的个人数据
如果法律法规要求，我们会向第三方披露您的个人数据。
我们还将出于本隐私政策规定的目的，与以下各方共享您的个人信息：
我们要求所有第三方尊重您的个人数据安全并依法处理。我们不允许我们的第三方服务提供商将您的个人数据用于他们自己的目的，只允许他们根据我们的指示为特定目的处理您的个人数据。
您的法律权利
查阅：您有权免费索取汤臣倍健持有的您的个人资料的副本，但如果我们认为您的要求过高，我们可能会收取 "合理费用"，以帮助我们支付查找您所要求的信息的成本。我们将尽快回复您的请求，并（除特定情况外）在一个月内做出答复。
更正：如果我们掌握的您的信息有任何不准确之处，请联系我们，我们将予以更正。
删除：如果您认为我们不应再持有或处理您的个人数据，您可以要求我们删除这些数据。请注意，出于法律义务的考虑，我们不一定能做到这一点。
使用限制：在以下情况下，您可以要求我们停止处理您的个人数据（存储数据除外）：(i) 您对数据的准确性提出质疑（除非准确性已得到核实）；(ii) 您认为数据处理违反法律；(iii) 您认为我们不再需要您的个人数据用于收集目的，但您仍需要您的数据来建立或维护法律索赔；或 (iv) 您反对数据处理，且我们正在核实我们处理您个人数据的合法理由是否优先于您的自身权利。
反对：如果我们基于合法权益（或第三方的合法权益）处理您的个人数据，而您的特殊情况使您希望以此为由反对处理您的个人数据，因为您认为这会影响您的基本权利和自由，则您有权反对处理您的个人数据。如果我们出于直接营销目的处理您的个人数据，您也有权提出反对。在某些情况下，我们可能会证明我们处理您的信息有令人信服的合法理由，这些理由优先于您的权利和自由。
要求转移：如果您希望将您的个人数据传输给另一家机构（并满足某些条件），您可以要求我们这样做，如果我们有技术手段，我们将直接发送。请注意，这项权利只适用于您最初同意我们使用的自动信息，或者我们使用这些信息是为了履行与您的合同。
撤销同意：如果您之前同意我们出于特定目的处理您的个人数据，但您不再希望同意我们这样做，您可以联系我们，让我们知道您撤回了同意。但是，这不会影响在您撤销同意之前进行的任何处理的合法性。如果您撤销同意，我们可能无法向您提供某些产品或服务。如果出现这种情况，我们将在您撤销同意时通知您。
曲奇
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Cookie 无法让我们访问您的计算机或您提供给我们的信息之外的信息，我们也不会在我们创建的 Cookie 中存储您的姓名或地址等个人身份信息，但我们会使用从 Cookie 中收集的加密信息来帮助改善您的网站体验。如果您不希望启用 cookie，您仍然可以浏览网站并将其用于研究目的。
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国际转账
我们的许多外部第三方都位于欧洲经济区之外，因此他们对您个人数据的处理将涉及到欧洲经济区之外的数据传输。
每当我们将您的个人数据传输到欧洲经济区以外的地方时，我们都会确保至少实施以下一项保障措施，从而为您的个人数据提供类似程度的保护：
如果您想进一步了解我们在将您的个人数据传输出欧洲经济区时所使用的具体机制，请联系我们。
数据保留
你们会将我的个人数据使用多久？
术语表
"儿童 "是指 18 岁以下的任何人。
"外部第三方
指以下任何一方，以及其他第三方，如市场调研人员和防欺诈机构：
"个人资料"
指任何可以识别个人身份的信息。它不包括身份已被删除的数据（"匿名数据"）。
"合法利益"
是指我们在开展和管理我们的业务，使我们能够为您提供最好的服务/产品以及最佳和最安全的体验方面的业务利益。在我们出于合法利益处理您的个人数据之前，我们会确保考虑并平衡对您的任何潜在影响（包括正面和负面影响）以及您的权利。我们不会将您的个人数据用于因对您的影响而影响我们利益的活动（除非得到您的同意或法律要求或允许）。
"履行合同"
指为履行您作为一方当事人的合同或在签订此类合同前应您的要求采取措施而必须对您的个人数据进行的处理。
"履行法律或监管义务"
是指在我们必须遵守法律或监管义务的情况下处理您的个人数据。